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WMF launches SmartRemote contact-free self-service app

WMF has launched the web-based app WMF SmartRemote, a tool for ordering and preparing beverages completely contact-free in the self-service segment.

The coffee machine manufacturer from Geislingen calls the app easy and intuitive to use. It says customers can scan the QR code with a mobile device, select a coffee speciality, take the beverage when it is ready, then relax and enjoy.

The WMF SmartRemote solution is compatible with any mobile operating systems iOS, Android, Windows, or Linux. There is no need to download and install a specific app. The only technology users need is a mobile device camera and a connected Internet browser.

The solution is now available for all connected WMF fully automatic coffee machines in self-service operation. Registered WMF CoffeeConnect users benefit from the continuous and ongoing development of the coffee machine software and therefore also from the activation of effective IT-based features like the new WMF SmartRemote solution.

Due to the current pandemic, WMF says restaurateurs in every sector are having to adopt new approaches to ensure that their coffee machines can operate both hygienically and cost-effectively.

After an order has been completed, the QR code is automatically regenerated so that the next customer can place a contactless order. The machine can also continue to be operated in the usual way via the machine display.

"Our new WMF SmartRemote solution is enabling restaurateurs, hoteliers, and shop owners to continue to deliver their self-service concepts in a way that is hygienic, clean, and safe. With relatively little investment, coffee businesses can get back to what they do best. This solution is a positive and compliant tool which demonstrates our commitment to the safety of our customers and their guests," says Eva Gold, Senior Manager Global Brand and Communications at GBU Professional Coffee Machines in the WMF Group.

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